We aim to make delivery and returns as clear and straightforward as possible.
All delivery charges are calculated automatically at checkout based on your postcode, products, and order value.
We currently deliver to Mainland UK and most of Scotland.
Some remote areas are excluded from standard delivery.
- If you are based in one of these areas, please contact us — we may be able to arrange a custom delivery quote.
Mainland UK Delivery Charges
Product TypeDelivery CostDelivery PromotionBalustrade Pallet Delivery£60FREE over £2,000Composite Pallet Delivery£120FREE over £3,000Artificial Grass Delivery£35FREE over £1,500Standard Parcel Delivery£9.99FREE over £250Small Parcel Delivery£4.99FREE over £50
Scotland (North & East) Delivery Charges
Product TypeDelivery CostDelivery PromotionBalustrade Pallet Delivery£9050% off over £2,000Composite Pallet Delivery£30050% off over £3,000Artificial Grass Delivery£7050% off over £1,500Standard Parcel Delivery£14.9950% off over £250Small Parcel Delivery£9.9950% off over £50
How Delivery Charges Work
Delivery discounts are applied automatically at checkout
If your order qualifies for free or discounted delivery, this will be shown clearly
If your basket contains multiple product types, only the highest delivery charge applies
Delivery charges are never added together
This ensures you are not overcharged when ordering mixed items.
Areas We Do Not Currently Deliver To
Due to courier and pallet network limitations, we cannot offer standard delivery to the following postcode areas:
Scottish Highlands & Islands
AB30–AB39
IV (all)
KW (all)
PA20–PA78
PH15–PH50
HS, ZE
Northern Ireland
Remote Wales
South West England
TR (Cornwall)
PL (Plymouth / Cornwall / Devon)
EX (Exeter / Devon)
TQ (Torbay / South Devon)
*If your postcode is listed above, please contact us — we may be able to provide a custom delivery quote depending on your order.
Delivery Times
Delivery TypeEstimated TimePallet Deliveries3–7 working daysArtificial Grass3–7 working daysParcel & Small Items1–3 working days
Custom-Cut Glass
- Orders containing custom-cut glass panels are made to order.
- Please allow 3–4 weeks manufacturing lead time before dispatch.
- Once dispatched, delivery follows standard pallet times.
Returns Policy
We understand that sometimes things don’t go to plan. If you need to return an item, we’ll do our best to make the process simple.
Returns Conditions
RequirementDetailsReturn notificationWithin 28days of delivery (by email)Return costCustomer’s responsibilityItem conditionUnused, undamaged, original packagingDocumentationOriginal invoice or packing slip requiredFaulty / incorrect itemsMust be reported within 48 hoursRefund timeframe5–14 working days after inspectionRefund methodOriginal payment method
Please note:
Custom-cut glass panels are non-returnable, as they are made to order.
Need Help?
If you have any questions about delivery, excluded postcodes, promotions, or returns, our team is happy to help.
Witch Group / The Outdoor Look
Unit 1
Shorten Brook Way
Altham Business Park
Accrington
BB5 5YJ
t. 01282 526 428
e. info@theoutdoorlook.co.uk
