Composite Decking

Register Your Warranty

Registering activates the manufacturer's cover on your composite decking and gives you a reference to quote if you ever need to make a claim. It takes about two minutes.

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Before You Start

Have these to hand:

• Your order number — on your order confirmation email, for example #1234.
• The delivery date.
• The decking range and colour, exactly as shown on your order — for example "Deep Embossed Capped, Charcoal".
• Whether your boards are capped or uncapped. Not sure? Choose "Not sure" and we will confirm it from your order.
• Photographs of the finished deck, if it has been laid — including one wide shot showing the whole deck.

Registration Form

What Happens Next

1. We receive your registration and check it against your order.
2. We email you a warranty registration reference. Keep that email — it is your proof of registration, and we will ask for the reference if you ever need to claim.
3. If anything does not match your order, we will come back to you to sort it out.

What You Are Covered For

Uncapped decking is not suitable for commercial installations, and no warranty applies to commercial use.

Cover is against structural defects caused by manufacturing faults — and, for capped boards in residential use, excessive fading or staining under normal use. The substructure is not covered, whether or not we supplied it. Full terms, exclusions and the claims process are on our Warranties page.

Installation Conditions

The single most common reason a decking claim cannot be accepted is installation that does not follow the guidance supplied with the boards. In particular:

• A double joist at every butt joint.
• The required expansion gaps at board ends and against fixed objects.
• Adequate joist support, drainage and ventilation beneath the deck.

If you are unsure about any part of the installation, contact us before you start — advice costs nothing.

Questions